Career
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Social Media Coordinator / Digital Content & Social Media Executive
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| Job Responsibilities
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| 1) Manage Social Media Accounts
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- Oversee daily activity on platforms like Facebook, Instagram, TikTok, Google review etc.
- Monitor comments, messages, and interactions.
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| 2) Customer Engagement
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- Respond promptly to customer inquiries and complaints.
- Handle direct messages, comments, and reviews to maintain a positive online reputation.
- Engage with the audience by liking, commenting, and sharing relevant content.
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| 3) Content Creation & Curation
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- Develop and execute content strategies.
- Create original posts, images, videos, and other media for social channels.
- Write engaging captions, blog posts, and social media copy.
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| 4) Visual Content Management
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- Upload, manage, and organize images, videos, and graphics.
- Collaborate with graphic designers and photographers to produce high-quality visual content.
- Ensure consistent visual identity across all social platforms.
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| 5) Social Media Strategy & Analytics
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- Develop strategies to grow social media followers and increase engagement.
- Track key performance indicators (KPIs) such as likes, shares, and click-through rates.
- Analyze trends, monitor competitor activities, and report on social media performance.
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| 6) Campaign Management
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- Plan and execute social media campaigns aligned with broader marketing strategies.
- Collaborate with the marketing team to promote products, events, or campaigns.
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| 7) Crisis Management
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- Handle negative feedback, crises, or social media incidents with professionalism and tact.
- Escalate issues to relevant teams when necessary.
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| 8) Collaboration with Other Departments
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- Work closely with marketing, customer service, and product teams to align content with overall business goals.
- Coordinate with influencers, brand ambassadors, or partners for collaborations.
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| 9) Staying Updated with Trends
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- Keep up with the latest social media trends, tools, and platforms.
- Innovate new ways to engage and grow the online community.
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| Requirements
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- Bachelor’s Degree / Diploma in Marketing, Digital Marketing, Mass Communication, Broadcasting, Multimedia, Graphic Design, Business Management, or related field
- Strong interest in e-commerce and online marketing.
- Excellent command of English and Malay, both spoken and written.
- Familiarity with social media platforms and digital marketing tools.
- Excellent communication and interpersonal skills.
- Creative mindset with the ability to generate engaging content.
- Basic knowledge of SEO and paid advertising is a plus.
- A proactive attitude and willingness to learn.
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Interested candidates are encouraged to apply with full resume including present and expected salary, contact number
and passport sized photograph to our email at info@meehirischinamuslim.com.
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